G.S.R. 89(E). — In exercise of the powers conferred by Section 30A of the Consumer Protection Act, 1986 (68 of 1986), the National Consumer Disputes Redressal Commission with the previous approval of the Central Government, hereby makes the following regulations, namely
:— CHAPTER I
1. Short title and commencement.
—(1) These regulations may be called the ‘Consumer Protection (Procedure for regulation of allowing appearance of Agents or representatives or Non-Advocates or Voluntary Organisations before the Consumer Forum), Regulations, 2014’.
(2) They shall come into force on the date of their publication in the Official Gazette.
2. Definitions.—In these regulations unless the context otherwise requires,(a) “Act” means the Consumer Protection Act, 1986 (68 of 1986);
(b) “Consumer Forum” means a District Forum, a State Consumer Disputes Redressal Commission or the National Consumer Disputes Redressal Commission;
(c) “Registrar” means the head of the ministerial establishment of the Consumer Forum and exercising such powers and functions as are conferred upon him by the President of the Consumer Forum;
(d) “Agent” means a person accredited as such under these regulations and duly authorized by a party to present any complaint, appeal,revision or to file written version or to file any written submissions and address or plead, as the case may be, for and on behalf of such a party before the Consumer Forum;
(e) “representative” means any person who is accredited as such under these regulations and who represents a group of complainants or a group of opposite parties in any complaint, appeal or revision before the Consumer Forum and is duly authorised by that group to appear and act on behalf of the group for filing of the complaint, appeal or revision petition or the written version or any written submissions or like pleadings, as the case may be, for and on behalf of such a group of the complainants or the opposite parties;
(f) “non-advocate” means a person who is not registered as an advocate under the Advocates Act, 1961and has been duly accredited to appear before the Consumer Forum in order to practice as representative, having been granted such licence or accreditation by the competent authority to appear as “non-advocate” before the Consumer Forum on regular basis in a particular category of the cases as may be specified under the procedure of accreditation.
(g) “social organisation” means a voluntary consumer organisation duly recognised by the Consumer Forum and is duly registered as a Charitable Society under any State’s law dealing with the registration of Charitable Institutions.
(h) words and expressions usedin these regulations and not defined herein but defined either in the Act or in the rules shall have the same meaning assigned to them either in the Act or rules, as the case may be.
3. Appearance by agent, non-advocate, representative or social organisations:—
(1) A party may authorise an Agent or non-advocate or representative or social organisations to represent him before the Consumer Forum in an individual complaint case / appeal or revision, subject to production of duly authenticated authorisation made by the party in favour of such Agent or non-advocate or representative or social organisation, subject to the conditions that he, – (a) is appearing on an individual case basis;